About Membership

Membership is free and is setup during your first consultation with LUVR Services. No membership login or data is stored with LUVR Services anymore due to the removal of the PMA (read more at bottom of page). All clients are still assigned a Client ID and a Secret/Security Word so requests can be made for client-specific material such as copies of past transactions. All clients qualify for the Frequent Client Discount (FCD) and most clients qualify to receive vouchers or discounts ranging in type and usage. As a member you will be notified when you qualify for discounts or vouchers. It may be possible in the future to give or get gift certificates. See the Discount Chart for more information.

Membership Misc.

Having a membership is an added privilege of LUVR Services. This is a free and very valuable tool. For instance, if you've lost your copy of a transaction, you can provide your Secret/Security Word to request another copy. (Your Secret/Security Word is a random but unique word that is your link or bond to verify you to LUVR Services). NEVER give out your Secret Word! Protect it like it were your Social Security #.

Consultation Refunds/Difference

Question: If a consultation is performed with LUVR Services and later on a discount becomes available, am I able to get a monetary refund on the difference?

Answer: (A) As stated in my Reasons to use LUVR Services... page, I value the customer and uphold loyalty and honesty top-notch. In saying, if a discount will be available in the near future, then I will more than likely honor it as a "pre-discount" to my clients. (Example: Christmas is around the corner and it's November 20th, I'll honor my pre-Christmas special.) However, if it's been more than 90 days and a discount is offered, there is no option to get a refund/difference. So basically it all depends on the timing as to whether refunds/differences will be available. Hint: the seasons are the best discount times!

Consultation & Warranty Information

Question 1: How long is a service order/invoice good for, and what is the warranty period?

Answer 1: Service order/invoices are good for 6 months from the written date. All LUVR Services work is covered under a 90 day warranty. The warranty is outlined in the following questions/answers.

Question 2: What if something becomes problematic beyond repair, after I've had a consultation, do I get a refund, or how does that work?

Answer 2:

Question 3: What if, regardless of timeframe, something becomes problematic either repairable or non-repairable, after I've had a consultation, can I get a refund? How does this work?

Answer 3: While in a consolation, you'll see on my forms that I state a guarantee that If I cannot fix your issues in the first place, then you only owe the Service Charge. This is a type of safeguard for you, the client, so you don't owe a penny more than the minimum. Consider that this is also a case-by-case scenario. (Example: you had a virus on your PC, I cleaned it, you get another one. That's any easy fix not requiring a refund. However, let's say a new Operating System (OS) is installed, it corrupts, it gets fixed and it happens again, then it's possible a refund may be issued.) Although LUVR Services is guaranteed for 90 days, if something does become problematic past the 90 days, it depends on what issue/s has/have occurred and what preventive measures (if any) have been or can be taken as to whether it is a simple fix or complex situation. Refer to my Reasons to use LUVR Services... page. In all respect, if an issue occurs extremely out of the range of warranty (i.e., a year or two) you will need a new consultation. I value the client beyond the money and will work with you to get you satisfied and your PC and/or Networks in top shape.

Question 4: What if I loose data* while in possession of LUVR Services? Is this covered under the warranty?

Answer 4: Please backup ALL data! You assume the risk of your data. There is no warranty on intellectual data*, or simply "data". I (nor LUVR Services) am NOT liable for any data loss of any kind before, during, or after a consultation. Usually viruses are the main culprit of data loss but other factors can be the cause. If any data loss happens by any means while in my possession I (nor LUVR Services) am not held liable under any circumstances. I am, however, more than willing to assist you in backing up all types of data, specifically more difficult data or settings, onto a CD or DVD. There are many free resources and articles on Google to assist you in a backup process.

*Intellectual data is a coined word I came up with, similar to Intellectual Property, in that it refers to "any variety of intangible assets". LUVR Services deems any and all content on a computer/network hard drive (programs, files, settings, etc.) to be intellectual data.